Privacy Policy

Our Commitment to Your Privacy

At Boundless Ability Support Services, we respect your right to privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information to ensure transparency and trust. By engaging with our services or accessing our website, you agree to the practices outlined below.

Information We Collect

We may collect personal details such as your name, address, date of birth, and contact information. In order to provide quality care, we may also collect health and medical information, emergency contact details, and financial or billing information where required. When you interact with us, we may also receive feedback, complaints, or inquiries you submit, as well as website usage data such as cookies and analytics.

How We Use Your Information

The information we collect is used to deliver tailored support services that meet your individual needs and circumstances. It allows us to communicate effectively with participants, families, and carers, and to manage accounts, billing, and administrative processes. We also use this information to monitor, improve, and evaluate the quality of our services, to ensure safety and compliance, and to respond to any feedback, inquiries, or complaints you may provide.

Sharing of Information

We respect your confidentiality and will never sell or rent your personal information. In some cases, we may share information with staff and contractors directly involved in your care, or with health professionals and service providers when you have given consent. Information may also be shared with government agencies or regulatory bodies when required by law, or with emergency services when necessary to protect your safety.

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Data Security

Boundless Ability Support Services takes reasonable steps to protect your personal information from misuse, loss, or unauthorized access. This includes the use of secure digital systems with restricted access, the confidential handling of physical records, and regular staff training on privacy and data protection practices.

Your Rights

As a participant or stakeholder, you have the right to access the personal information we hold about you and to request corrections if the information is inaccurate. You may also withdraw consent where applicable and raise any concerns about how your information is handled. We are committed to ensuring that your rights are respected at all times.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our practices. Any updates will be made available on our website so that you are always informed about how we manage your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, you can contact Boundless Ability Support Services directly. You may reach us at our office, by phone, or through email, and we will respond promptly and respectfully to your inquiry.